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The Federal Reserve System takes its role seriously as a service provider of the nations payments system. Because we strive to minimize the likelihood of a service disruption and any potential impact on you and your customers, we continually update our business continuity plans. We encourage you and your staff to become familiar with these procedures and keep a paper copy on hand for quick reference during an emergency. Disruption to National Services For details on continuity plans related to our national services (listed below), please refer to the National Business Continuity Guide on our national Financial Services Web site.
The guide provides the following:
Disruption to Local Services Business continuity information on Tenth District Cash and Check Services is available on this site and will continue to be updated locally on a regular basis. The local Cash Services continuity plan covers ordering and depositing currency and coin in the event of a service disruption in our Cash operations. The local Check Services continuity plan addresses how to obtain information on shipping and drop points for deposits during a business disruption. In the event of a service disruption at any of our four office locations, you may continue to call (800) 333-1010 for assistance. Business Continuity Information In the Event of a Business Disruption at the Federal Reserve If the normal provision of Cash Services is disrupted, Tenth District customers will be notified via a FedLineŽ broadcast message, fax or telephone call. Accessing Federal Reserve Cash Services If your normal currency and coin ordering channels (for example, FedLine Web and FedPhone) are unavailable, you can also place orders by contacting your local Federal Reserve office via telephone. Please see the contact numbers provided below. If a Tenth District office is inaccessible for an extended period of time, your financial institution may be directed to place orders with other Federal Reserve offices. You may also be informed about restrictions on currency and coin orders and deposits and directed to alternative pick-up and delivery points. Important Contact Information If your normal currency and coin ordering channels are unavailable, please call the following contact numbers to place your orders:
If Branch numbers are still not available, please contact the Kansas City main office number at (800) 333-1010. Business Continuity Information In the Event of a Business Disruption at the Federal Reserve How the Federal Reserve Will Contact You How to Obtain Information on Shipping and Drop Points for Deposits In the event our Bank is not accessible, we will notify you of the alternate receiving and dispatch site. Couriers will be contacted via telephone and/or e-mail, and signs will be posted near the Bank directing deliveries to the appropriate location. Important Contact Information In the event of a disruption, please contact your Check customer service number for assistance:
If these extensions are not available, please contact our main office number:
If Branch numbers are still not available, please contact the Kansas City main office number at (800) 333-1010. The "FedLine" and "FedACH" are either registered or unregistered trademarks or service marks of the Federal Reserve Banks. A complete list of marks owned by the Federal Reserve Banks is available at www.frbservices.org. |